Client Services Team Leader - Covington, KY
About The Position
'Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect.' Abby Johnson | Chairman & CEO Fidelity Investments Is it time to explore new challenges in your career? With a focus on employee development and collaboration, as a Team Leader in our Regional Center, you will have the resources at your disposal to succeed on each count. The Team Leader is a key member of the Regional Center Client Services group providing leadership to a team of licensed associates. Their primary responsibility is to lead, coach, and develop the team to drive exceptional customer experiences and build lifetime relationships with our customers.
Requirements
- Proven Leadership Experience
- Your outstanding mentoring and leadership skills, and ability to empower associates to grow and develop.
- Your ability to balance leadership and supervisory responsibilities.
- Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success and reward.
- Your experience with regulatory and compliance practices and rules
- Your relationship expertise, leading with empathy and enhancing team cohesion.
- Series 7, 63, 9/10 licenses required.
Nice To Haves
- Previous Management or Leadership Experience in financial services is a plus.
Responsibilities
- Coaching and developing a team of associates to deliver outstanding experience to our clients.
- Enabling your team to drive outstanding client service interactions/ results
- Helping associates realize their own personal definitions of success.
- Ability to inspire associates to deliver their best.
- Partnering with associates to build personalized plans that support their development towards career goals.
- Protecting the Fidelity brand through active supervision of associate interactions and transactions
- Being coachable, collaborative, and curious are your 'go to' attributes.
Benefits
- We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements.
- Benefits at Fidelity Investments
- Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
