Client Services Support Specialist

Jetson Specialty Marketing•Maxatawny Township, PA

4d•Onsite

About The Position

The Client Services Support Specialist plays a critical internal role in supporting the execution of direct marketing campaigns. This position works exclusively with internal teams, including Client Services, Production, Warehouse, Content Development, and Finance, to ensure jobs are produced, mailed, and reported accurately and on schedule. The ideal candidate will demonstrate exceptional attention to detail, strong organizational skills, and the ability to communicate clearly and effectively with internal teams. This role requires a high degree of accuracy, quality, and accountability throughout the job–from material receipt through end-of job reconciliation.

Requirements

Attention to detail, consistently delivering accurate and error-free work
Excellent written and verbal communication skills to facilitate effective collaboration within teams
Ability to follow detailed instructions and uphold quality standards in a fast-paced production environment
Strong organizational skills, effective time management, and prioritization of tasks
Comfortable working with physical materials, samples, and production documentation
Proficient in using internal job tracking systems and standard office tools such as Excel, PDFs, and shared directories
Capable of working independently while supporting multiple internal teams
Willingness to take on responsibilities and challenges.
Reliability and dependability.
Highest quality standards for own work.
Ability to adapt easily in rapidly growing operations.

Nice To Haves

Experience in direct marketing, print production, lettershop, or mailing operations
Familiarity with postal requirements, mail classes, and production workflows
Experience with job control or production management systems
High school diploma or equivalent required. Bachelor’s or an Associate’s degree in business or any other related study preferred.
Two or more years of experience working in a product support, project coordination, client services, or similar role is desired.

Responsibilities

Prepare physical and digital samples of mail packages for review and production, including cutting, folding, inserting, and assembly.
Measure package attributes (size, weight) and accurately record specifications in control systems.
Create sample packages with clear visual instructions for production teams.
Verify address placement, barcode clearance, and personalization accuracy on all panels.
Review Ready-to-Mail (RTM) packages for quality, ensuring proper cuts, folds, print, and coding.
Perform secondary reviews of job instructions to confirm accuracy and adherence to client specifications.
Create, review, and update detailed job instructions in internal systems for lettershop and production teams.
Generate support documents, sample instructions, and RTM documentation to ensure correct job execution.
Verify drop schedules for accuracy regarding quantities, mail class, mail dates, and permits.
Log daily material deliveries from Bills of Lading (BOLs) received from the warehouse.
Ensure materials are delivered on time and in the correct quantities.
Verify that envelopes and components meet specifications, escalating discrepancies.
Collaborate with Client Services, Production, Warehouse, and Content teams to resolve issues and keep schedules on track.
Track mail statements to ensure mailing activity meets job schedules and client expectations.
Follow up with internal departments when mail statements or confirmations are delayed or missing.
Perform end-of-job postage reconciliation by kit and total job, ensuring accuracy of quantities, tiers, and costs.
Assist with reporting and documentation related to mailing activity and job completion.
Verify post-mail material counts with the warehouse to ensure accuracy.
Prepare and follow up on material disposition reports for timely resolution.
Generate internal and client reports related to postage, reconciliations, production, invoicing, and inventory.
Works toward continuous improvement and expertise in Direct Mail.
Complies with company policies and procedures.
Promotes company values and culture.
Work a modified schedule as needed.
Carry out additional tasks as assigned.