Support Specialist, Client Services
About The Position
Love keeping things organized and making people’s day easier? This role is for you! We’re looking for a dynamic team player to bring energy and organization to our Client Services team. In this role, you’ll tackle a variety of administrative tasks that keep everything running smoothly behind the scenes. If you’re detail-oriented, love helping people, and can juggle priorities with ease, you’ll fit right in. The ideal candidate is equal parts organized and adaptable — someone who thrives in a fast-paced environment, can work independently but also shines in a team setting, and communicates with clarity and confidence. You should be comfortable navigating Microsoft Office and eager to pick up new tools quickly. Most importantly, you’re resourceful, proactive, and ready to take on challenges with a “let’s make it happen” attitude.
Requirements
- Minimum 1 year of experience in an administrative or customer service role
Nice To Haves
- College degree preferred or equivalent experience
Responsibilities
- Setting up new client initiations quickly and correctly (first impressions matter!).
- Tackling administrative tasks like data entry and document uploads that keep things moving.
- Preparing and double-checking relocation and assignment cost projections.
- Creating, reviewing, and updating reports for both clients and vendors.
- Performing quality assurance audits to keep relocating employee files in tip-top shape.
- Managing the Elo inbox — answering routine questions and solving the trickier ones, too.
- Spotting opportunities for process improvements and helping us enhance the customer experience.
- Showing up consistently and reliably, because your presence makes a difference.
Benefits
- Annual discretionary profit-sharing bonus
- Paid floating holiday
- 401(k) retirement contributions
- Multiple medical plan options with a significant portion of premiums paid by the company
- Dental and vision coverage
- Health Savings Account (HSA) with employer contributions
- Paid Time Off (PTO) and paid volunteer hours
- Company-paid life, AD&D, short- and long-term disability insurance
- Employee Assistance Program (EAP)
- Wellness incentives and strengths-based development culture
- Flexible work options (hybrid)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
