CLIENT SERVICES SUPERVISOR

Pegasus Logistics Group • Coppell, TX

1d

About The Position

Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination. Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations. Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction. Monitors teams and vendors' adherence to service level targets. Troubleshoots and resolves issues. Ensures compliance with all regulations governing transportation of goods. Utilizes systems to input and obtain workflow status and information and to identify problems in operations. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Comply with the requirements of the company’s Quality Management System.

Requirements

• Bachelor's degree
• 3+ years of experience in the related area as an individual contributor
• Computer literate with proficient use of software and/or computer programs (MS Office)
• Bilingual in Spanish and English
• Meet customer requirements in a fast-paced work environment with a strong customer service orientation.
• Self-motivated, positive, have a high degree of integrity, dependable, and participate as a team member to achieve common goals with a sense of urgency.
• Strong interpersonal skills and problem-solving abilities to positively manage conflict.
• Must be confident, team-oriented, and enjoy working in a fast-paced environment.
• Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.

Nice To Haves

• Displays integrity, reliability, empathy, and a strong work ethic.
• Results-oriented; Displays sense of urgency.

Responsibilities

• Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations.
• Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction.
• Monitors teams and vendors' adherence to service level targets.
• Troubleshoots and resolves issues.
• Ensures compliance with all regulations governing transportation of goods.
• Utilizes systems to input and obtain workflow status and information and to identify problems in operations.
• Supervises a group of primarily para-professional level staffs.
• May also be a level above a supervisor within high volume administrative/ production environments.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees