Client Services Supervisor - Richardson

Prestonwood Baptist Church•Richardson, TX

13d

About The Position

Provides services to clients of the Prestonwood Pregnancy Center (“PPC”). Responsibilities: Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experience Offer support services to clients in crisis situations through PPC’s available resources Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc. Recognize and respond to situations which require reporting to local police and/or Child Protective Services Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc. Ensure sufficient number of volunteers are available and scheduled to meet with clients Model excellence in all areas Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC Meet with clients as needed and provide Biblical and social service guidance as needed Ensure a consistent stock of marketing, educational, and informational supplies for Client Services Create and maintain class schedules for clients Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience Other duties as assigned QualificationsRequirements: Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry Pro-life in word and pro-love in action Bilingual (English/Spanish) communication skills oral and written required Ability to work independently and maintain a high degree of confidentiality Experience in counseling those in crisis situations Experience working as a volunteer in a counseling setting helpful Experience working with or directing volunteers helpful Strong communication skills, both written and oral Intermediate to advanced skills with Microsoft Office products Ability to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled events Ability to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance

Requirements

Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry
Pro-life in word and pro-love in action
Bilingual (English/Spanish) communication skills oral and written required
Ability to work independently and maintain a high degree of confidentiality
Experience in counseling those in crisis situations
Experience working as a volunteer in a counseling setting helpful
Experience working with or directing volunteers helpful
Strong communication skills, both written and oral
Intermediate to advanced skills with Microsoft Office products
Ability to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled events
Ability to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance

Responsibilities

Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experience
Offer support services to clients in crisis situations through PPC’s available resources
Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.
Recognize and respond to situations which require reporting to local police and/or Child Protective Services
Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.
Ensure sufficient number of volunteers are available and scheduled to meet with clients
Model excellence in all areas
Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC
Meet with clients as needed and provide Biblical and social service guidance as needed
Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
Create and maintain class schedules for clients
Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training
Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
Other duties as assigned