Client Services Specialist
About The Position
Perkins Coie is searching for a Client Services Specialist who will primarily provide administrative and workflow support for client specific projects submitted by the client matter team. This position may become dedicated to a specific client(s) but is considered a member of the Business Services Center (BSC). In addition, as a member of the Perkins Coie professional support staff team, this position is also responsible for promoting and maintaining the goodwill and reputation of the firm. In this capacity, the Client Services Specialist is expected to maintain the highest level of professional conduct and confidentiality.
Requirements
- Ability to express oneself effectively, both orally and in writing.
- Solid knowledge of Microsoft Office applications, and with interest/aptitude in using/learning additional applications such as Big Hand Create, DocXTools, and Adobe Pro.
- Familiarity with legal terminology and development of legal documentation.
- Ability to work effectively in teams and independently, with direction provided to complete complex tasks.
- Ability to handle sensitive and/or confidential documents and information.
- Strong problem-solving capability and resiliency.
- Customer-centric orientation, comfort with systems and process, ability to handle change in a positive manner, and comfort in taking direction and work assignments from peers.
- Proven ability to work well under pressure and meet tight deadlines.
- Ability to exercise judgment and work independently.
- Must have a positive attitude, a strong work ethic and be highly organized.
- Associate/Bachelor’s degree preferred.
- One-three years of administrative or law firm experience preferred.
Nice To Haves
- Litigation experience preferred.
Responsibilities
- Provide triage support for various legal matters, enter information into legal process tracker, and route to appropriate teams for assignment.
- Monitor complaint updates for upcoming deadlines and provide weekly status reports to client/matter attorneys.
- Monitor legal matter submissions through to completion and provide status updates during internal client team meetings.
- Collaborate with Legal Project Management on client facing projects.
- Provide guidance and support to attorneys and legal support staff on matter management software and other operational tools.
- Effectively use firm operational tools including: Outlook, WebEx, iManage, PC Engage and ServiceNow (workflow tool) -- according to established protocols.
- Adhere to best practices for completing tasks, which may include enhanced utilization of firm software.
- Responsible for learning client specific technology
- Capture project time and data as required to produce operational reports and metrics.
- Ability to adapt and work as part of a centrally managed team.
- Ability to prioritize and coordinate multiple projects efficiently and simultaneously.
- High attention to detail, ability to think critically, and operate in a professional manner in order to deliver exceptional client service.
Benefits
- great health insurance
- tuition reimbursement
- paid sabbaticals
- annual discretionary bonus
- 401(k) plan
- medical, dental, and vision insurance
- accrued paid time off plan starting at 20 days annually
- personal medical and parental leave
- up to 10 paid holidays
- family care benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
