Client Services Specialist- Front Desk

Creature Comforts Pet Resort•Tonawanda, NY

58d•$17 - $19•Onsite

About The Position

We are seeking a Customer Service Representative/Receptionist for our high volume resort. This is not a strictly desk or sitting position, the position requires frequent walking and moving throughout the building. If you enjoy working with people, have the love and the passion for working with dogs, and a little drool and some doggy hair doesn't faze you in the least- this could be the job for you! Job Description Specific Duties include, but are not limited to: Greet clients and their pets Answer Telephone with in 3 rings Reply to client Email or Texts same day Organize/maintain desk flow Maintaining records both Client and Pet (ensure all vaccines and client info is up to date Organizing and Filing (some bending and reaching required) Booking Boarding Reservations for upcoming stays Checking in and Cashing out Clients; including balancing the drawer/maintain change Cleaning/Maintaining a welcoming area in our Lobbies for clients And of course the occasional Scooping of Poop Must be willing to help and be able to clean up after pets as needed Specific Requirements: Basic computer and phone skills Great attention to detail Great customer service skills Excellent communication skills Ability to work well within a team environment Ability to multitask and operate in a fast paced environment Can work without your cellphone Ability to walk two dogs at the same time Ability to stand and walk for long periods of time (Able to be physically active from beginning to end of shift) Lifting is required (50+lbs) Work with small and large dogs various breeds, sizes and activity levels Have a confident and patient demeanor Of course you MUST love animals! Experience is Required: Successful candidate will have the following (minimum) qualification: Education: Min of 2 year degree in Business /Accounting or Zoological/Animal Science Experience: Min 1 year in a receptionist position (Dr Office, Vet Office, or other similar positions) or in a customer service related setting. Pet care facility experience is highly preferred, but not required.

Requirements

Must LOVE DOGS, CATS AND ALL FRIENDS FURRY OR FEATHERED!!
Must be Available to work Weekends and Holidays
Must have open availability morning, afternoon and evenings
Basic computer and phone skills
Great attention to detail
Great customer service skills
Excellent communication skills
Ability to work well within a team environment
Ability to multitask and operate in a fast paced environment
Can work without your cellphone
Ability to walk two dogs at the same time
Ability to stand and walk for long periods of time
Able to be physically active from beginning to end of shift
Lifting is required (50+lbs)
Work with small and large dogs various breeds, sizes and activity levels
Have a confident and patient demeanor
Of course you MUST love animals!
Min of 2 year degree in Business /Accounting or Zoological/Animal Science
Min 1 year in a receptionist position (Dr Office, Vet Office, or other similar positions) or in a customer service related setting.

Nice To Haves

Pet care facility experience is highly preferred, but not required.

Responsibilities

Greet clients and their pets
Answer Telephone with in 3 rings
Reply to client Email or Texts same day
Organize/maintain desk flow
Maintaining records both Client and Pet (ensure all vaccines and client info is up to date
Organizing and Filing (some bending and reaching required)
Booking Boarding Reservations for upcoming stays
Checking in and Cashing out Clients; including balancing the drawer/maintain change
Cleaning/Maintaining a welcoming area in our Lobbies for clients
Scooping of Poop
Cleaning up after pets as needed