Client Services Coordinator (Front Desk)

Nolensville•Nolensville, TN

2d•$15•Onsite

About The Position

Floyd's 99 Barbershop is where great hair, great music, and great people come together. We're high-energy, inclusive, and focused on delivering an unforgettable experience every time a guest walks through the door. As a Client Services Coordinator , you're the face of the shop. You set the tone, keep things moving, and make sure every guest feels welcomed, taken care of, and excited to come back. This is a people-first, hospitality-driven role in a fast-paced, music-filled environment.

Requirements

Customer service, hospitality, or front desk experience preferred.
Comfortable with computers, scheduling software, and POS systems.
Confident, friendly communicator who thrives in a busy environment.
Organized, reliable, and team-oriented.
Availability for evenings and weekends is required.
Comfortable representing the Floyd's brand both in person and on social media.

Responsibilities

Welcome guests with confidence, warmth, and great energy.
Manage check-ins, check-outs, appointments, and POS transactions.
Answer phones, assist walk-ins, and handle guest questions.
Keep the entire shop clean, organized, and guest-ready.
Support retail sales with product recommendations when appropriate.
Capture occasional photos or short videos and assist with in-shop social media content (Instagram stories, posts, promotions).
Communicate closely with barbers and stylists to keep the day flowing smoothly.
Help ensure every guest leaves with a great experience.