Client Services Specialist

AHSG•Frisco, TX

1d•$43,000 - $55,000•Hybrid

About The Position

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business. AHS Staffing is an industry leading healthcare staffing firm including nursing, allied, dialysis, and school-based staffing. AHS works diligently to understand the needs of their candidates to connect them with the best positions across the country. The AHS team's goal is to build long-term relationship through honesty and integrity, all while helping each candidate meet their career goals. The Client Services Specialist is responsible for supporting and coordinating the full client submission process for assigned accounts. This role partners closely with client service managers and recruiters to ensure accurate, timely, and high-quality submissions that meet client requirements. The position requires strong attention to detail, organizational skills, and the ability to work effectively across multiple technology platforms. The specialist will also monitor and analyze client needs, evaluate candidate presentations, identify discrepancies, and ensure follow-up with the production team. Success in this role requires a balance of task execution, client service, and collaboration within a fast-paced, deadline-driven environment.

Requirements

High School diploma
Healthcare staffing experience
Proficiency in Microsoft Office Suite
Strong proofreading, data entry, and database management skills
Ability to work effectively in a fast-paced, deadline-driven environment
Demonstrated ability to manage confidential information with discretion

Nice To Haves

Experience with VMS platforms (WAND, Aya Connect, Workforce Solutions, ShiftWise, Fieldglass, etc.)
General knowledge of healthcare operations and terminology
Bachelor’s Degree in Business, Healthcare Administration, or related field
Prior client services or account management experience in staffing or healthcare industries

Responsibilities

Submission and Data Management Coordinate, prepare, and validate submissions for assigned clients in compliance with client requirements.
Review and analyze candidate presentations for accuracy, completeness, and alignment with client expectations.
Manage and maintain data integrity across multiple VMS platforms and internal systems.
Conduct critical proofreading of all client submission documents.
Generate reports, queries, and documentation as needed to support client accounts.
Client and Recruiter Support Partner closely with recruiters and client service managers to ensure accurate and timely submissions.
Identify and resolve issues in the submission process, escalating concerns when needed.
Communicate effectively with internal and external stakeholders, adapting communication style to diverse audiences.
Demonstrate working knowledge of clinical and hospital operations to better support client needs.
Technology and Systems Work within multiple technology platforms including VMS systems (e.g., VNDLY, WAND, Aya Connect, Workforce Solutions, ShiftWise, Fieldglass).
Maintain proficiency in Microsoft Office Suite and other organizational tools.
Learn and adapt quickly to new systems and workflows.
Quality, Compliance, and Confidentiality Ensure compliance with client, regulatory, and company standards.
Use independent judgment to manage confidential information.
Validate discrepancies, investigate variances, and ensure appropriate follow-up with production or compliance teams.
Operational Excellence Prioritize workflow effectively to meet submission deadlines.
Maintain focus and accuracy in a fast-paced, quota-driven environment.
Demonstrate a task-oriented mindset and strong drive for accuracy and success.
Perform miscellaneous job-related duties as assigned.