Client Services Specialist Team Manager

Lympha Press • Chadds Ford Township, PA

1h • Onsite

About The Position

The Client Services Manager leads the Client Services Team to ensure operational efficiency, high-quality service, and revenue performance. This role includes supervising team members, monitoring metrics, improving processes, and building strong relationships with internal teams, referral sources, and patients. You will collaborate with Sales, Operations, and Clinical teams to maintain service standards, support organizational goals, and ensure excellent patient experiences. This is a full-time, in-office position with Monday through Friday hours.

Requirements

• High School Diploma or GED required; equivalent combination of education and related experience considered
• Minimum three years of related experience and/or training
• Strong leadership and team management skills
• Excellent verbal communication skills with ability to multitask and work independently
• Knowledge of insurance guidelines and DME experience preferred
• Proficient computer skills and practical knowledge of office software and equipment
• Ability to quickly acquire knowledge of departmental program structure and company policies
• Ability to interpret and apply complex information, collect data, establish facts, and draw valid conclusions
• Ability to perform effectively in a fast-paced environment with minimal supervision

Nice To Haves

• Knowledge of insurance guidelines and DME experience preferred

Responsibilities

• Manage and oversee daily activities of the Client Services Team
• Monitor team performance and implement strategies to achieve productivity and revenue goals
• Provide guidance, training, and leadership to optimize team performance
• Motivate team members to achieve organizational objectives
• Build and maintain strong relationships with Sales, referral sources, and patients
• Identify and resolve process inefficiencies to improve workflow and service delivery
• Ensure adherence to company policies, procedures, and compliance standards
• Address escalated patient or referral concerns professionally and efficiently
• Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements
• Perform other duties as assigned

Benefits

• Competitive salary with benefits
• Medical, dental, vision & 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED