Client Services Specialist I

LINQ•Pittsburg, PA

3d•$18 - $20•Hybrid

About The Position

Join us as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This position is based out of a LINQ office in Pittsburgh, working at least three days in office a week. The Client Services Specialist I is the starting level for our team of client-focused specialists. This role serves as the first point of contact for our clients with email support cases. Client Services Specialists I serve our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist I at LINQ Services, you will be at the forefront of building strong and lasting relationships with our valued clients through email ticket service. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client focused work.

Requirements

High school diploma, GED or equivalent
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
Dedicated private work location without significant background disruptions
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
Excellent verbal and written communication skills with a focus on active listening.
Strong interpersonal skills, with the ability to build rapport and trust with clients.
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
Customer-centric attitude with a genuine passion for providing top-notch service.
Ability to pass a criminal history background check
Ability to work a Flexible work schedule

Nice To Haves

Proficiency in using CRM software
One year of customer service experience.
Prior experience with Salesforce.
Understanding of cellular services and markets.
Basic knowledge of mobile devices set-up, usage and backup functions

Responsibilities

Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
Use multiple online systems and support tools to effectively resolve tickets.
Resolve assigned tickets accurately and in a timely manner.
Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
Other duties as assigned.

Benefits

Generous medical, dental, and vision insurance benefits
Fully funded HRA with medical plan, optional dependent care FSA
Employer-paid Life/ADD insurance
Employer-paid Employee Assistance Program (EAP)
401(k) plan plus match and immediate vesting
PTO/Flexible time off, Sick leave
Paid parental leave, Paid medical leave for pregnancy and childbirth, Compassionate leave, Jury Duty leave, Voting leave
Unpaid FMLA leave, unpaid personal leave, and Military leave
11 paid holidays per year
3-week paid 5-year sabbatical
Pet Insurance option
12 free Ubers rides per year
Catered in-office lunches