Client Services Specialist - Employee Health & Benefits

Marsh McLennan•Greenville, NC

2d•Hybrid

About The Position

Client Services Specialist – Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Services Specialist – Employee Health & Benefits at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Client Service Specialist our Employee Benefits team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and other presentations, assist in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons, maintain daily client processing functions such as policies, audits, pending cancellations, ID cards, and assisting clients with claims resolution. Our future colleague. We’d love to meet you if your professional track record includes these skills: Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business

Requirements

High school diploma or equivalent
Demonstrated proficiency in computer applications such as Microsoft Office Suite
Demonstrate strong organizational and project skills
Strong communication and interpersonal skills (written and verbal)
Act with responsiveness, urgency, and professionalism in all matters
Prioritize work to achieve timely completion of the most critical and sensitive activities
Respond quickly to client requests and work to provide appropriate information
Accept accountability for the quality of work

Nice To Haves

Life and Health insurance license or ability to obtain within 90 days
Five years of industry specific experience
Employee Health & Benefits designations
College or advanced degree

Responsibilities

processing new and renewal business
updating and maintaining information in the client management system
addressing and resolving client questions and issues
escalating issues of increased complexity
providing clients with information including plan information, rates, contributions, and carrier contacts
assemble proposals and other presentations
assist in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons
maintain daily client processing functions such as policies, audits, pending cancellations, ID cards
assisting clients with claims resolution