Employee Benefits Client Specialist

Highstreet Insurance & Financial Services, Great Plains•Grand Island, NE

About The Position

Highstreet Insurance & Financial Services is HIRING!! We’re a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Specialist in our Benefits department to join our fast-growing team. Our Client Services Specialists play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff. Who we are: We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel . We have a great work-life balance , and we pride ourselves on being community focused and family friendly . We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family . What you’ll do: You’ll build relationships in and out of the organization, by providing general agency support and support groups as a client specialist. You’ll provide support for agents with enrollments, renewals, surveys and helping them best assist their clients. You’ll be the first point of contact for groups assigned to you, handling their day-today questions, advocating on their behalf, and other support services. Responsible for assisting the Group Health & Benefit Producer(s) with client service needs; making and recording changes to existing accounts; maintaining an accurate filing system; monitoring the status of all submitted groups and individuals in the underwriting process;; performing essential functions to the quality and service standards developed by the agency. Maintain client files in an orderly, up-to-date manner, according to agency established procedures. Maintain database of client information including Insured, contact, address, phone and renewal date, if applicable. Maintain database of prospects and monitor the status. Maintain working knowledge and skill on all computer programs used in the department. Assist Producers with completion of applications and enrollment forms. Check for completeness and accuracy. Assist Producers with the customer service of each line of insurance. Receive telephone calls and office visits from clients and companies and comply with the request and/or refer to the producer. Maintain follow-up and suspense file on outstanding orders, correspondence, requests, claims, and follow up on overdue and suspense items. Receive and review cancellations to determine necessary action. Notify producers. Perform all actions relating to the public, customers and companies in a manner that will avoid issues involving potential errors and omissions. Participate in seminars and other training to maintain required licenses and for knowledge and skill development as directed by the Department Manager.

Requirements

excellent written and verbal communication skills
organizational skills
high attention to detail
enjoy striving towards goals
flexible to adjust to the needs of the day/client
team oriented
High school diploma or equivalent
Life & Health Producer license required (or able to obtain within 180 days of employment)

Nice To Haves

Minimum two years’ experience in a professional office environment in a customer service capacity or equivalent insurance experience
Prior experience with insurance and/or employee benefits is preferred

Responsibilities

providing general agency support and support groups as a client specialist
providing support for agents with enrollments, renewals, surveys and helping them best assist their clients
being the first point of contact for groups assigned to you, handling their day-today questions, advocating on their behalf, and other support services
assisting the Group Health & Benefit Producer(s) with client service needs
making and recording changes to existing accounts
maintaining an accurate filing system
monitoring the status of all submitted groups and individuals in the underwriting process
performing essential functions to the quality and service standards developed by the agency
maintaining client files in an orderly, up-to-date manner, according to agency established procedures
maintaining database of client information including Insured, contact, address, phone and renewal date, if applicable
maintaining database of prospects and monitor the status
maintaining working knowledge and skill on all computer programs used in the department
assisting Producers with completion of applications and enrollment forms and checking for completeness and accuracy
assisting Producers with the customer service of each line of insurance
receiving telephone calls and office visits from clients and companies and comply with the request and/or refer to the producer
maintaining follow-up and suspense file on outstanding orders, correspondence, requests, claims, and follow up on overdue and suspense items
receiving and review cancellations to determine necessary action and notifying producers
performing all actions relating to the public, customers and companies in a manner that will avoid issues involving potential errors and omissions
participating in seminars and other training to maintain required licenses and for knowledge and skill development as directed by the Department Manager