Client Services & Sales Marketing Specialist

Cambridge Healthtech Institute • Needham, MA

1d • Hybrid

About The Position

Cambridge Innovation Institute (CII) is seeking a creative, outgoing, and self-motivated Client Services & Sales Marketing Specialist to help execute the marketing of our sponsorship and exhibit opportunities, and work directly with sponsors and exhibitors to fulfill contracted deliverables and create a positive and seamless client experience. This dynamic and cross-functional position is ideal for an early-career marketing professional looking to gain hands-on exposure across multiple business functions and develop a versatile and highly transferable skill set in these areas: Marketing Coordination & Execution – Assist with campaign execution, promotional and revenue-generating initiatives, content development, and go-to-market activities and Client Services / Customer Success Support – Help drive client retention and engagement through proactive communication, contract fulfillment and coordination of deliverables. This role offers a strong foundation for future advancement into marketing, account management, sales, or client success, and is a great opportunity for anyone interested in a career in the events industry. CII delivers cutting-edge information through conferences, publications and training to forward-thinking leaders, innovators, and senior executives from life science, technology, and energy industries, focusing on high-technology fields where research and development are essential for the advancement of innovation.

Requirements

• 1-2 years’ experience supporting sales with marketing execution: email marketing, social media (especially LinkedIn), and basic campaign coordination
• Degree in Marketing, Communications, Business, or a related field
• Strong interpersonal, written, and verbal communication skills
• Highly organized, proactive, and detail-oriented – able to manage multiple campaigns, logistics, deadlines, and client deliverables simultaneously
• Creative and resourceful – will bring ideas for improving campaigns, engagement, and client experience
• Professional, client-facing communication and customer-service orientation
• Responsiveness and follow-through – strong sense of ownership in ensuring client deliverables are completed accurately and on time
• Adaptable and flexible within a fast-paced environment where priorities can shift and problem-solving is a daily part of the job
• Able to travel (around 4 trips yearly) and work sometimes long days at events.
• Experience with email marketing platforms (e.g., Mailchimp, HubSpot, etc.)
• Familiarity with content management systems and website updates
• Proficiency in Microsoft Excel or Google Sheets for tracking and reporting

Nice To Haves

• Experience with CRM systems is a plus

Responsibilities

• Develop and execute e-mail-marketing campaigns to promote exhibit and sponsorship opportunities.
• Track and report statistics for e-mail sales marketing campaigns for each conference.
• Coordinate the fulfillment of clients’ contracted deliverables, e.g. set up one-on-one meetings for sponsors at events, order branded items, and organize the exhibit hall game card and raffle.
• Write and proofread sales-related marketing materials, e.g. brochures and event websites.
• Collaborate with the design team on production of exhibit & sponsorship collateral.
• Create, post, and update web content for sponsorship and exhibit pages.
• Develop LinkedIn social media promotions to increase event visibility and drive sponsorship and exhibit sales.
• Maintain the Sponsor & Exhibitor Portal: ensure deadlines are accurate, information is posted for clients to access, and client content is uploaded by the deadlines.
• Conduct market research on competitive events to identify prospective sponsors and expand the prospect database.
• Assist with client requests for demographics, attendee lists, and other event statistics.
• Support engagement initiatives, e.g. cooperative client registration discount campaigns.
• Travel to events as needed to assist with on-site deliverables and client support.
• Support Best of Show Awards programs (web design, marketing, planning)

Benefits

• We actively promote training and career development at all levels of experience and responsibility.
• We are committed to work/life balance, offering flexible scheduling, generous paid leave, and employee wellness programs.
• We provide excellent pay and incentives, including company profit share.
• We offer health and dental insurance, FSA plan, and company-paid life and disability insurance.
• We have a 401(k) with matching company contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees