Client Services Retail Coordinator
About The Position
Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Job Title: Client Services Retail Coordinator FLSA Status: Exempt Department: Retail Lending Hours of Operation: 40 hours a week General Job Summary: Daily management of assigned portfolios including, but not limited to, all new and outstanding relationships that include loans originated from the Retail Banking department. Serve as primary contact for existing clients.
Requirements
- Education: High School Diploma or GED Equivalent, College Degree preferred
- Experience: Minimum of 1-year recent experience in related field or professional work experience in financial services industry
- Knowledge of basic lending fundamentals
- Communicate effectively through writing and speaking as appropriate for the needs of the audience
- Capability to communicate and collaborate with all levels of management and employees
- Demonstrates active listening skills
- Ability to maintain customer satisfaction and generate positive client relationships
- Efficiently manage time
- Proficient to include Word, Excel and Outlook
- Professional appearance and demeanor
Nice To Haves
- College Degree preferred
Responsibilities
- Assist in the preparation, maintenance, and servicing of loans which includes ordering any supporting documentation from outside service providers.
- Complete loan applications in lending software and assist in preparation of approval document.
- Ensure all documents are accurate and ready for closing and comply with bank policy requirements
- Ensure loans are funded according to documentation within the loan package
- Work with retail lenders on any and all banking needs, request or issues
- Communicate effectively with customers, internal and external, either verbally or in writing
- Review all exception reports by notifying clients, vendors or lenders of needed documentation
- Knowledge of the bank’s loan policy and departmental procedures
- Assist in organizing departmental events
- Other duties as assigned
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
