Client Services Representative

TEKsystems • Quincy, MA

5d • $22 - $22 • Hybrid

About The Position

The Client Management Consultant (CMC) is a vital entry-level position at Sentient Jet, serving as the primary point of contact for clients and ensuring a seamless, world-class experience. CMCs are responsible for managing client communications, coordinating flight logistics, and delivering exceptional service. Key Responsibilities -Deliver high-touch service via phone, email, and text -Gather and input flight itinerary details into internal systems -Coordinate with internal teams (Flight Planning, Flight Management) -Arrange catering and ground transportation -Resolve client issues with ownership and creativity -Communicate effectively with clients, vendors, and senior management -Perform additional duties and projects as assigned

Requirements

• Exceptional communication skills
• Customer service excellence
• Multitasking and attention to detail
• Emotional intelligence
• Flexibility and adaptability
• Proficiency in Microsoft Office
• Ability to Handle Confidential Information
• Creative Problem Solving
• Team Collaboration
• Adaptability to Change
• Bachelor’s degree preferred or 2+ years of customer service/call center experience
• Passionate about service and eager to learn
• Comfortable working nights, weekends, and holidays
• Strong verbal/written communication with a strong understanding of a professional environment

Nice To Haves

• Aviation, hospitality, or luxury service experience is a plus

Responsibilities

• Deliver high-touch service via phone, email, and text
• Gather and input flight itinerary details into internal systems
• Coordinate with internal teams (Flight Planning, Flight Management)
• Arrange catering and ground transportation
• Resolve client issues with ownership and creativity
• Communicate effectively with clients, vendors, and senior management
• Perform additional duties and projects as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees