Client Services Representative - Best Friends Cookeville

Suveto • Cookeville, TN

2d • Onsite

About The Position

Best Friends Veterinary Hospital, part of the Suveto network of hospitals is
looking for an experienced full-time Client Services Representative to join our
Team! We are located in Cookeville, TN.  for everything pet-related and we go
the extra mile to provide warm, empathetic service to our clients and their
pets.

The Client Services Representative will provide high quality customer service
that meets or exceeds the expectations of our clients. Support the doctors and
support staff. Look for ways to continually improve the delivery of services to
our clients to ensure that clients are treated with respect and compassion.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Nice To Haves

• At least 1 year working within a VETERINARY FIELD is preferred.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Benefits

• paid time off
• paid holidays
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees