Client Services Team Member

DolFUN SWIM Academy•Portland, OR

1d•$17 - $18

About The Position

Join DolFUN Dynamics! We are looking for cheerful, enthusiastic individuals who enjoy working with children and families to create a meaningful difference. DolFUN Dynamics provides developmentally appropriate aquatic and land-based instruction that builds confidence, safety skills, and a love of movement in a child-centered environment. Why Choose Us? Flexible scheduling & fun team atmosphere Work with kids and teach a life-saving skill Competitive pay and employee discounts on classes Medical, Dental, and Vision insurance for part time (20+) Currently Hiring: Client Services Representative - Candidates should be able to provide excellent customer service while helping maintain a clean, safe, and welcoming facility. This role supports families with check‑in, scheduling, tours, and account communication, and includes daily cleaning and light maintenance. You’ll communicate regularly with families and teammates and stay organized, efficient, and calm during busy times. We’re looking for someone warm, dependable, detail‑oriented, and open to feedback. Client Services Representatives report to the Operations Coordinator and supports the lobby and common areas as needed. This is a part‑time position with afternoon/evening and weekend availability. We offer paid training, a fun and supportive team environment, and a starting wage that is negotiable based on experience.

Requirements

Genuine care and compassion for children and adults
Strong problem‑solving skills with the ability to proactively find solutions
Excellent communication and customer service skills
Positive attitude with a willingness to learn and receive coaching
Ability to stay focused and organized in a fast‑paced environment
Commitment to at least one year of employment, with availability for afternoons and weekends

Responsibilities

Provide friendly, professional engagement with families by phone and in person
Multitask efficiently while maintaining accurate records and answering client questions
Assist with scheduling, class changes, tours, and trial classes
Complete daily cleaning, monthly maintenance, and organizational tasks to maintain a safe and welcoming facility
Support facility operations, cleanliness, safety, and organization at all times
Complete required training and continue learning our programs and systems
Follow established procedures with strong attention to detail and follow-through
Bring a positive attitude, a welcoming smile, and have fun throughout each shift