Client Services Representative

Century Direct Solutions • Town of Islip, NY

11h

About The Position

About Triangle Services: Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle Services has some of the industry's most dedicated service professionals across North America. We fuel working class communities with a sense of pride, security, and professionalism. Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.
Values: Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Care
Triangle Services Division, Century Direct, located in Islandia, NY, is a printer/mailer specializing in data management, data processing and personalized printing. We have an exceptional opportunity for a:
Customer Service Representative
Seeking individual with 3+ years' experience in direct mail/print production customer service. Complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in the following areas, digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations. Must be able to recognize and balance client needs for quality, schedule/on time delivery and budget.

Job Details
Primary point of contact for clients and serves as the resource for information and problem-solving for clients as well as corporate, operations, and sales personnel.
Supports assigned client base by taking ownership of client requirements and all related support activities. More specifically, provides details regarding new and ongoing projects; assists with price and bid quotations; facilitates orders through our enterprise platform; ensures all paperwork is correct, comprehensive, and provided in a timely fashion to support technical, manufacturing, and quality protocols; assists with problem-resolution and receivables.
Adds value to the client while operating in a comprehensive team selling environment by soliciting the sale of new or additional products.
Develops a thorough understanding of the client base, market, client needs, and relevant technologies.
Effectively utilizes technology and process to drive efficiency.
Resolves inquiries relating to invoicing, pricing, materials, and shipments.
Ensures company and quality policies and procedures are followed in a timely and accurate manner.

Requirements

• 4 years of related client service experience in document management, document automation, printing, and/or mailing.
• Excellent communication (written and verbal) skills with internal and external stakeholders at all levels of the organization providing courteous, timely, and accurate information.
• Demonstrated competencies in basic math skills.
• Demonstrated ability to solve problems involving several variables while operating in a dynamic, fluid, team-oriented environment.
• Ability to handle multiple tasks and to prioritize situations requiring urgent attention is critical. Excellent time management and organization skills are required.
• Ability to read and comprehend documents including client and internal communications, pricing data, technical info, training, and procedural manuals.
• Demonstrated competencies in computer software (MS Office, CRM Database).
• Working knowledge of document file types and applications.
• Flexibility and willingness to learn new concepts, processes, and product information.

Nice To Haves

• Previous CRM experience is a plus.

Responsibilities

• Primary point of contact for clients and serves as the resource for information and problem-solving for clients as well as corporate, operations, and sales personnel.
• Supports assigned client base by taking ownership of client requirements and all related support activities.
• Provides details regarding new and ongoing projects; assists with price and bid quotations; facilitates orders through our enterprise platform; ensures all paperwork is correct, comprehensive, and provided in a timely fashion to support technical, manufacturing, and quality protocols; assists with problem-resolution and receivables.
• Adds value to the client while operating in a comprehensive team selling environment by soliciting the sale of new or additional products.
• Develops a thorough understanding of the client base, market, client needs, and relevant technologies.
• Effectively utilizes technology and process to drive efficiency.
• Resolves inquiries relating to invoicing, pricing, materials, and shipments.
• Ensures company and quality policies and procedures are followed in a timely and accurate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed