Client Services Representative

The Just One Project•Las Vegas, NV

12d

About The Position

The Client Service Representative serves as the first point of contact for individuals seeking assistance and support. This role is responsible for providing high-quality customer service, managing client intake processes, maintaining accurate records, and supporting the efficient delivery of services. The position plays a vital role in promoting a welcoming environment that reflects the organization's mission to uphold dignity, compassion, and equity for every client. ORGANIZATIONAL REQUIREMENTS As a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to (6) six Pop-Up and Give events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

Requirements

Strong verbal and written communication skills.
Ability to build effective working relationships with clients and community partners.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and meet deadlines.
Sound judgment and problem solving skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Proficiency in relevant software systems or platforms.
High school diploma or equivalent (required)
Bilingual in Spanish (required)
2+ years of administrative, client services, preferably in a social services or community-based organization. (required)
Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Nice To Haves

Nonprofit experience
Experience working with vulnerable populations or community based programs

Responsibilities

Manage daily front desk operations, including answering phone inquiries, managing voicemail systems, and assisting clients with check-in (drive-thru and walk-in).
Provide general clerical and administrative support to Client Services Coordinators and Managers to maintain efficient workflow.
Maintain and update accurate records of client interactions in accordance with organizational protocols.
Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
Accurately enter and regularly update client demographic information in Salesforce; assist in conducting routine audits for data accuracy.
Respond to referrals from external partners and ensure timely follow-up and documentation.
Support daily intake processes and contribute to the overall efficiency of client service delivery.
Collaborate with cross-functional teams to address client needs and facilitate access to additional services and resources.
Assist in compiling reports on client engagement, appointment trends, and service utilization.
Identify and recommend process improvements; support the implementation of streamlined administrative procedures.
Performs other related duties consistent with the scope and purpose of the position.