Client Services Representative

Alta Genetics

12h • Remote

About The Position

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication, balancing a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty. This position is remote and will be based in the United States. Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics offers reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning. Internationally recognized for superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. Trans Ova's headquarters are in Sioux Center, Iowa, with many offices and satellite centers across the country. The company is dedicated to ongoing research and applied science to develop and implement new technologies for bovine genetic improvement and is committed to meeting customer requirements and continual improvement. URUS is a family of businesses at the heart of the dairy and beef industry, including Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, employing nearly 2,800 people globally.

Requirements

• 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
• Excellent interpersonal communication, problem-solving, and time management skills.
• Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.

Nice To Haves

• Bachelor’s Degree, emphasis in Animal Science, Agribusiness, or related field.
• Experience in bovine genetics, dairy, or beef production.

Responsibilities

• Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.
• Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.
• Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.
• Communicate technical results and service outcomes effectively to support confident, informed client decision-making.
• Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.
• Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees