Client Services Representative/MLA2

Mass General Brigham•Salem, MA

1d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 20-hour position evenings Monday through Friday 5:00PM-9:00PM No weekend or holiday rotation Job Summary -Follows proper telephone etiquette for answering incoming and outgoing telephone calls. -Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected. -Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry. -Carefully documents all Client Calls in the Beaker making sure to have accurate documentation -Is careful to assign to the appropriate department pertaining to the call. -Monitors the follow-up list per Laboratory protocol. -Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols. -Faxes or calls as requested. -Print nursing home labels. -Print nursing home requisitions. -Enter safety events into our RL system. -Cover specimen processing as needed. -Cover home care outreach as needed. -Utilize Faxcom to index and file electronically received lab orders. -Scan and transcribe paper orders into Epic.

Requirements

High School diploma or GED required
Experience in a laboratory or healthcare setting 1-2 years required
Basic computer skills.

Nice To Haves

Associate's Degree Related Field of Study preferred
Previous laboratory experience strongly preferred: Hands-on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols.
Previous laboratory experience strongly preferred as a Medical Lab Assistant, Phlebotomist, or Client Services Representative.
Medical Terminology certification strongly preferred

Responsibilities

Follows proper telephone etiquette for answering incoming and outgoing telephone calls.
Answers all telephone calls in a timely manner.
Identifies self by name and department when answering incoming telephone calls.
Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer.
Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected.
Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry.
Carefully documents all Client Calls in the Beaker making sure to have accurate documentation
Is careful to assign to the appropriate department pertaining to the call.
Monitors the follow-up list per Laboratory protocol.
Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider.
Ensure all calls are properly documented in accordance with established protocols.
Faxes or calls as requested.
Print nursing home labels.
Print nursing home requisitions.
Enter safety events into our RL system.
Cover specimen processing as needed.
Cover home care outreach as needed.
Utilize Faxcom to index and file electronically received lab orders.
Scan and transcribe paper orders into Epic.