Client Services Representative I

Heritage Bank of Commerce•Los Gatos, CA

38d•$17 - $27•Onsite

About The Position

The Client Services Representative I role is the employee in the branch who is primarily responsible for handling customers' depository transactions (cash and non-cash teller transactions) and inquiries.

Requirements

High school diploma or general education degree (GED)
Minimum of six months of related experience
Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.

Nice To Haves

Cash handling and/or customer service experience preferred
Knowledge of Microsoft Word and Excel preferred

Responsibilities

Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone:
Interact and establish rapport with all clients that conduct business in the branch
Display outstanding interpersonal skills and maintain a professional image at all times
Maintain a working knowledge of banking operations as it applies to the position:
Follow proper procedures to mitigate risk to the bank
Follow bank policies and banking regulations
Conduct daily review of specified reports as required
Complete operations work accurately and efficiently
Conduct teller transactions accurately and efficiently:
Manage assigned cash drawer within Bank policy and procedures
Process teller transactions accurately and efficiently
Performs all other duties and special projects as assigned