Client Services Representative 2

IQVIA•Richmond, VA

7d•Hybrid

About The Position

To be eligible for this position, you must reside in the same country where the job is located. This role has a hybrid schedule and will require at least 1 day per week in the Richmond, VA location. Job Overview Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services. We believe accuracy, consistency, and exceptional client support are what set us apart. As a CSR 2 on our Licensing Operations team, you’ll play a critical role in delivering a smooth, reliable experience for our clients by preparing high-quality application packets and ensuring every detail is handled with care. This position is ideal for someone who takes pride in precision, enjoys structured workflows, and thrives in a fast-paced, service-driven environment.

Requirements

A commitment to accuracy and thoroughness.
Strong organizational skills and the ability to manage multiple tasks.
Comfort working within structured processes and digital systems.
A proactive mindset and a dedication to delivering dependable client support.
Two+ years related work experience required.
Proficient in PC applications such as Excel.
Ability to communicate effectively with various levels in the organization (written and oral).
Demonstrate problem solving, analytical and strong customer service skills.

Nice To Haves

Experience in an IQVIA role preferred and pharmaceutical experience preferred.

Responsibilities

Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
Follows IQVIA data verification protocols.
Researches, analyzes and responds to client inquiries that are routine in nature.
Provides support to team for client service meetings at customer sites.
May produce ad-hoc studies on demand.
Prepare initial, renewal, and change applications (paper and online) with complete accuracy.
Confirm all required attachments are included, current, and properly documented.
Compile online application screenshots into a single, organized document.
Draft notification letters for license changes.
Update license statuses, verifications, and record details within The Hub.
Download and organize client-submitted documents from MOVEit into Xen.
Maintain consistent file naming conventions and folder structure in Xen.
Support in-office tasks such as preparing FedEx labels, cover letters, scanning documents for QC, and packaging shipments (if applicable).