Client Services Representative 2

IQVIA • Richmond, VA

9d • Hybrid

About The Position

Responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors.

Requirements

• Strong analytical, organizational and problem-solving skills necessary.
• Experience sorting, manipulating, reviewing and presenting data
• Precise attention to detail
• Ability to communicate effectively (written and oral).
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook
• Ability to work independently and within a team environment
• Excellent interpersonal and customer service skills
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines
• Bachelor's Degree Required.
• Two+ years related work experience required.
• Proficient with PC applications such as Microsoft Suite.
• Ability to communicate effectively (written and oral) with different members of the team.
• Demonstrated problem solving, analytical, and strong customer service skills.

Nice To Haves

• Experience in the pharmaceutical industry preferred.

Responsibilities

• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
• Present a written analysis including system generated report(s) to manager and/or client
• Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
• Provides support to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level