Client Services Representative 2

IQVIA • Richmond, VA

1d

About The Position

This position is responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. It also involves providing excellent customer service to pharmaceutical sales representatives, clients, and vendors. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company aims to create intelligent connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Every role at IQVIA contributes to the shared goal of helping customers improve the lives of patients everywhere.

Requirements

• Strong analytical, organizational, and problem-solving skills necessary
• Experience sorting, manipulating, reviewing, and presenting data
• Precise attention to detail
• Ability to communicate effectively (written and oral)
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
• Ability to work independently and within a team environment
• Excellent interpersonal and customer service skills
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines
• Two+ years related work experience required
• Proficient with PC applications such as Microsoft Suite
• Ability to communicate effectively (written and oral) with different members of the team
• Demonstrated problem solving, analytical, and strong customer service skills

Nice To Haves

• Bachelor's degree preferred
• Experience in the pharmaceutical industry preferred

Responsibilities

• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
• Present a written analysis including system generated report(s) to manager and/or client
• Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
• Provides support to team members

Benefits

• incentive plans
• bonuses
• other forms of compensation
• range of health and welfare and/or other benefits

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed