Client Services Representative 1

Johnson Controls•Baltimore, MD

11d•$28 - $38

About The Position

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Part Identification Support Engineer. What will you do? You will be responsible for providing part number and quotation for chiller parts as requested by customers. Additionally, you will support in executing parts orders and parts engineering activities. How will you do it? Identification of serviceable part numbers for chillers using parts/service catalogs, SLM, and ERP tools like Windchill and SAP. Understand the customer parts request. Provide necessary information regarding chillers as requested by customers. Provide quotes for the identified part numbers/requested parts. Support in executing parts orders for chillers. What are we looking for? Bachelor's degree in Mechanical Engineering. 3 to 5 years of working experience as a service engineer for chillers. Working experience on multiple types of chillers, compressors, heat exchangers, and electrical parts would be an added advantage. Strong knowledge of various chiller electrical panels and components. Understanding of parts manuals and engineering drawings. Strong analytical skills. Owner’s mindset and ability to complete tasks in a timely manner. Strong work ethics with excellent interpersonal and organizational skills. Excellent knowledge of Microsoft Excel, PowerPoint, and Word. What do we offer? Comprehensive benefits package. Opportunities for professional growth and development. Supportive and inclusive work environment. Commitment to work-life balance and employee well-being. Engagement in meaningful projects that make a difference. HIRING HOURLY RANGE: $28 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

Bachelor's degree in Mechanical Engineering.
3 to 5 years of working experience as a service engineer for chillers.
Strong knowledge of various chiller electrical panels and components.
Understanding of parts manuals and engineering drawings.
Strong analytical skills.
Owner’s mindset and ability to complete tasks in a timely manner.
Strong work ethics with excellent interpersonal and organizational skills.
Excellent knowledge of Microsoft Excel, PowerPoint, and Word.

Nice To Haves

Working experience on multiple types of chillers, compressors, heat exchangers, and electrical parts would be an added advantage.

Responsibilities

Providing part number and quotation for chiller parts as requested by customers.
Support in executing parts orders and parts engineering activities.
Identification of serviceable part numbers for chillers using parts/service catalogs, SLM, and ERP tools like Windchill and SAP.
Understand the customer parts request.
Provide necessary information regarding chillers as requested by customers.
Provide quotes for the identified part numbers/requested parts.
Support in executing parts orders for chillers.