Client Services Operations Support Representative I (SCA) - Lathrop Office On-site

Performant Financial Corporation • Lathrop, CA

52d • $19 • Onsite

About The Position

The Client Services Operations Support Representative I (SCA) is, responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant's Healthcare Eligibility and Recovery Services business operations located in Lathrop, CA. Please note this opportunity is a full-time, on-site position.

Requirements

• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
• Basic use of general office equipment and easily adapts to new office equipment and tools.
• Basic problem-solving skills and good communication, both written and oral, skills.
• Ability to quickly learn internal and client applications easily.
• Fast and accurate typing and 10-key skills
• Basic math skills to calculate numbers and percentages
• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
• Very detailed oriented and highly organized
• Ability to prioritize daily workloads and meet daily deadlines
• Able to work efficiently independently and collaboratively promoting a positive team environment
• Strong customer service skills
• Must be responsible, dependable, and reliable
• Some experience working in a customer service or clerical job is required.
• High school diploma or equivalent is required and proof of such will be sought prior to hire.

Nice To Haves

• One (1) year or more of related office clerical support experience is preferred.

Responsibilities

• Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
• Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).
• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
• Data entry into various applications/systems as may be required for applicable workflows.
• Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
• Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.
• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
• Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.
• Completes other tasks and duties as assigned to meet business needs.

Benefits

• Performant offers a wide range of benefits to help support a healthy work/life balance.
• These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually.
• For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees