Client Services Officer

Relationships Australia SA•Elizabeth, NJ

2d•Onsite

About The Position

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.  We are seeking dedicated Client Service Officer's to deliver on-site, client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role, you will be responsible for efficiently handling inquiries, providing information, referrals, and managing intake services to accurately assess and address the diverse needs of clients and visitors at RASA sites.

Requirements

Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.

Nice To Haves

A passion for community services and community well-being.
Experience working in a fast-paced environment where speed and accuracy are critical.

Responsibilities

Delivering exceptional client service at the initial point of contact and consistently throughout the entire client interaction with RASA, adhering to best practices.
Employing a restorative approach to build strong relationships with internal teams, supporting a "No wrong door" approach in addressing client inquiries.
Conducting triage and identify service needs for clients and visitors, whether on-site or via phone, which includes scheduling appointments and providing information about RASA services.
Welcoming and assisting clients and visitors at the front desk, ensuring a high standard of risk management at the site.
Demonstrating adaptability in service delivery to effectively meet the diverse needs of clients, including those with varying abilities, languages, and cultural backgrounds, both in-person and through digital platforms, as they access RASA services.