Client Services Licensed Insurance Office Manager

FullHR, Inc-posted about 11 hours ago
Full-time • Manager
Charlotte, NC
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We are seeking a Client Services Office Manager Licensed Insurance Professional to join our team! You will be responsible for supporting or connecting clients with credentialed professional Specialists. Administrative Outsourced Services HR / Insurance Benefits Agency Office Manager NOTE: Requires current Life and Health Insurance Producer License Company Overview FullHR, a well-established Outsourced Services company located in Charlotte is seeking an Assistant Office Manager Licensed in Life and Health Insurance. You must have your Health and Life License in North or South Carolina and it must be in good standing. You must also have at least three year's experience in the industry of Insurance, Payroll, Human Resources, and/or Benefit Enrollment. The dress attire is business casual. After a waiting period, Comprehensive Benefits include Medical Plan Options and Company Paid Employee Dental / Vision / $100,000 Life / $100,000 AD&D / Long-Term & Short-Term Disability with matching funds for our flexible retirement plan. If interested, please reply with your updated resume for the job role listed below.

  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
  • Build agency reputation and growth through positive customer relationships, marketing programs, and lead acquisition
  • Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitably
  • Supervise personnel, create schedules, manage daily operations and hold staff accountable to their performance goals
  • Assist in member - carrier mediation, customer sales, claims processing and resolution
  • Assist with telephone and on-site group benefit enrollments $
  • Assist in Recruiting / Staffing / Hiring
  • Assist with Enrollment of New Hire Payroll paperwork
  • Assist client employees with New Hire paperwork / Employee Handbook and Policies.
  • Facilitate client communication and FullHR Professionals for Payroll Administration / Worker's Compensation Insurance / Group Health Benefits and Human Resources
  • Assist with Group Health Quoting
  • Assist Client Members with finding local service providers
  • Payroll Administration
  • Highly capable of managing all business operations
  • Sales and Management experience
  • Straightforward communicator, dependable and strong leadership skills
  • Must have at least 3 years working in a full-service benefit group lines agency, Payroll Manager or Human Resource management experience
  • Must have an active Life & Health Insurance License
  • Problem Solving Skills
  • Organizational Skills
  • Time Management
  • Telephone Skills
  • Comprehensive use of Microsoft Office 365
  • Skype, WebEx, GoToMeeting Hosting Skills
  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Required education: Bachelor's Degree
  • Required experience: 2 Years Benefit Insurance Office, Human Resource Manager, Payroll, (PEO) Professional Employer Organization, Project Manager, or Assistant Manager: 3 years
  • Comprehensive Benefits include Medical Plan Options and Company Paid Employee Dental / Vision / $100,000 Life / $100,000 AD&D / Long-Term & Short-Term Disability with matching funds for our flexible retirement plan
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