Client Services Manager Homecare

Right at Home Merrillville, IN•Merrillville, IN

4d•Onsite

About The Position

At Right at Home, Client Services is where clients and caregivers come together. We are looking for a Client Services Manager who thrives in a fast-paced environment, builds strong relationships, solves problems quickly, and knows how to create the right match between caregiver and client. This is not just an operations role. This is a relationship, staffing, and caregiver success role. You will manage a portfolio of clients and caregivers while also playing an important role in interviewing, hiring, and placing new caregivers into the field for our Northwest Indiana location. You will work with the team to help ensure that clients receive excellent care, caregivers are supported, and schedules stay filled. If you enjoy balancing people, problem-solving, scheduling, and service—and you want to make a direct impact every day—this may be the right opportunity for you.

Requirements

Experience in home care, healthcare staffing, scheduling, client services, recruiting, or a related field
Strong communication and relationship-building skills
Ability to stay calm and organized in a fast-paced environment
Strong problem-solving and decision-making ability
Experience managing multiple priorities and urgent situations
Comfortable having difficult conversations and resolving conflict professionally
Ability to build trust with both clients and caregivers

Nice To Haves

Experience with scheduling software or client management systems preferred; WellSky experience is a plus
Experience interviewing or hiring candidates is preferred

Responsibilities

Manage a portfolio of clients and caregivers
Build and maintain strong relationships with caregivers and clients
Ensure client cases are fully staffed and schedules are maintained
Build the case—not just fill the shift—by matching the right caregiver to the right client
Respond to call-offs, schedule changes, and urgent client needs
Resolve client concerns, caregiver issues, and service disruptions quickly and professionally
Follow up with new clients and families after the first shift to ensure a positive experience
Partner with the scheduling and care teams to maintain continuity of care
Monitor open shifts, fill rates, call-offs, and client satisfaction
Document activity and case information accurately in WellSky
Conduct final-stage, in-person interviews with caregiver candidates
Evaluate candidates for experience, reliability, professionalism, and fit with our culture
Extend same-day job offers to qualified candidates
Clearly explain job expectations, scheduling realities, and client opportunities
Partner with the Recruiting and Onboarding team to move candidates quickly from interview to orientation and first shift
Help place newly hired caregivers into client cases based on skills, availability, and personality fit
Support newly hired caregivers through their first assignments
Monitor early caregiver performance and engagement
Identify and address barriers that prevent caregivers from being successful
Build strong relationships with caregivers to improve retention and long-term success
Participate in the on-call rotation
Support urgent after-hours staffing needs and client issues
Help monitor caregiver compliance requirements, including licenses, TB tests, and auto insurance
Review and validate caregiver hours, logs, and documentation