CLIENT SERVICES MANAGER

Compass Group•Deerfield, IL

4d•$60,000 - $65,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Client Service Manager will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Requirements

3-5 years of relevent experience or experience in hospility, restaurant, or retail is a plus
Demonstrated ability to prepare, analyze and present complex business reviews to Clients
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
Demonstrated ability to use analytical and intuitive judgment and sound decision making
Strong problem solving skills
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Responsibilities

Provides continued high standard of service and communication to maintain client base
Surveys existing accounts for new opportunities
Manipulates data as needed for internal business reviews/meetings
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
Manages internal resources to problem solve for issues that have happened in the field
Serves as liaison between client and sector to ensure all relevant information is communicated
Performs other duties as assigned