Client Services Manager

BAYADA Home Health Care • Lancaster, PA

1d

About The Position

BAYADA Home Health Care has an immediate opening for Client Services Manager in our Habilitation Office, based in Lancaster, PA, providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism . If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients deserve home and community services delivered with compassion, excellence, and reliability. Apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is actively growing and instrumental in providing the highest quality care and support to our clients within their own homes and/or the community. The Client Services Manager will: Provide a superior stakeholder experience Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking Establish and maintain lasting relationships with clients, referral sources, payors and community organizations, fostering active and open communication with professionalism, clarity, and sincerity, including solicitation of feedback and promotion of healthy conflict resolution as needed Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism, and timeliness Collaborate with colleagues in managing field staff team supervision and development opportunities in support of the organization's mission and goals Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities, with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines Manage multiple tasks and priorities on a daily basis with focus on capacity-building and leadership development to promote and sustain program growth

Requirements

• Bachelor's degree is required
• Proficiency with Microsoft Office and generally required professional computer skills a must
• Excellent communication and interpersonal skills

Nice To Haves

• Prior health care office and/or direct support experience preferred
• Prior supervisory experience preferred
• Demonstrated record of successfully managing increased responsibility (goal achievement)
• Ambition to grow and advance professionally

Responsibilities

• Provide a superior stakeholder experience
• Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
• Establish and maintain lasting relationships with clients, referral sources, payors and community organizations, fostering active and open communication with professionalism, clarity, and sincerity, including solicitation of feedback and promotion of healthy conflict resolution as needed
• Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
• Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism, and timeliness
• Collaborate with colleagues in managing field staff team supervision and development opportunities in support of the organization's mission and goals
• Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities, with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
• Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
• Manage multiple tasks and priorities on a daily basis with focus on capacity-building and leadership development to promote and sustain program growth

Benefits

• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA offers a comprehensive benefits plan that includes the following:
• Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees