Client Services Manager
About The Position
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Norwich, VT, Hospice Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. The Client Services Manager will: Provide superior customer service and quality home care Focus on managing coordination of client services and emergent scheduling issues Work closely with clients and employees to coordinate schedules. Build lasting relationships with clients, referral sources, payors and community organizations Develop strong, communicative relationships with the team Strategically coordinate and assist with employee scheduling, while maintaining fiscal management, such as field employee overtime. Client Services Coordinator will partner with Clinical Managers to provide supervision and support to field employees
Requirements
- Bachelor degree is preferred
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
- Effective communicator and team player
Nice To Haves
- Prior medical office or home care experience
- Prior supervisory experience
Responsibilities
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Work closely with clients and employees to coordinate schedules.
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Strategically coordinate and assist with employee scheduling, while maintaining fiscal management, such as field employee overtime.
- Client Services Coordinator will partner with Clinical Managers to provide supervision and support to field employees
Benefits
- Paid holidays
- Vacation and sick leave
- Vision, dental and medical health plans
- Employer paid life insurance
- 401k with company match
- Direct deposit and employee assistance program
- Comprehensive salary
- Medical / Dental / Prescription / Vision
- Paid time off
- Tuition reimbursement
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
