Client Services Manager - Mitzvah Food Program

Jewish Federation of Greater Philadelphia • Philadelphia, PA

3h • Hybrid

About The Position

The MFP (Mitzvah Food Program) Client Services Manager, under the supervision of the MFP Operations Manager, will be responsible for Volunteer Engagement to include recruiting, scheduling and training volunteers - specifically in our Northeast Philadelphia and Elkins Park locations. This role will provide oversight of volunteer operations and client deliveries, and ensure exceptional client services and a meaningful experience for volunteers. This role will be responsible for receiving shipments of products and maintaining inventory of the Northeast Philadelphia and Elkins Park locations in addition to required reporting of data to the Finance department. Qualified candidates will be self-motivated, flexible and able to immediately respond to changing circumstances and shifting priorities. Candidates should be proactive and able to make decisions that will positively impact clientele, the operations and the organization as a whole.

Requirements

• Minimum 1-2 years of experience with volunteer recruitment and management - Knowledge of local social service agencies, community groups and Jewish affinity groups preferred .
• Ability to handle multiple tasks simultaneously and prioritize appropriately, with strong organizational and time management skills
• Demonstrated understanding of diversity and cultural issues
• High energy, flexibility, strong sense of initiative, creative problem solving
• Ability to work some evenings and Sundays
• Ability to lift up to 50 lbs and stand for long periods of time
• Computer proficiency and Computer Skills Required: Microsoft Office, especially Word and Excel, inventory management software system a plus
• Valid driver’s license and access to a car a must

Responsibilities

• Direct the volunteer program, including overseeing volunteer recruitment/background checks, training, management, scheduling, impact, and recognition. Responsible for addressing volunteer performance issues and making decisions regarding continued volunteer participation including providing a safe, fun and educational atmosphere.
• Provide high-level support to volunteers, including assessing needs and providing supplies, printing receipt orders and assisting with technology needs.
• Oversee the management and coordination of delivery routes with volunteers and vendors. Manage, update and provide necessary materials regarding routes, including client scheduling.
• Responsible for performing quality control inspections and signing for new food deliveries – including unloading deliveries and stocking shelves in a timely manner.
• Manage the weekly distribution process at Elkins Park location, including volunteer engagement, inventory, delivery (incoming and outgoing) and distribution of food to clients.
• Manage and oversee intake for new clients at Elkins Park facility and support client intake at Northeast Philadelphia facility, including client engagement and appropriate follow-up to online requests.
• Responsible for client screening clients for Social Worker case management and developing creative ways to provide support to clients – internally and externally.
• Provide new client analysis including stats on products distributed, client needs and referral services provided.
• Track and report on invoicing and distribution, including food donated through ancillary locations such as Acme, BJs and Giant.
• Develop and pilot desired outcomes for clients, including launch of an SROI (Social Return on Investment) model and client scoring, in collaboration with donors and community partners.

Benefits

• Jewish Federation of Greater Philadelphia offers a competitive compensation and benefits package, including a hybrid work schedule, medical, dental, vision, prescription drug program, life insurance, generous paid time off and 403b retirement savings program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed