Client Services Program Manager - Graduate

CANINE COMPANIONS FOR INDEPENDENCE, INC. • Irving, TX

1d • $67,000 - $71,000

About The Position

The Client Services Program Manager – Graduate is focused on supporting and providing services to the graduates in the region and requires a strong background and understanding of multiple disabilities, canine training and evaluation as well as interpersonal skills, problem resolution and organizational skills.

Requirements

• Must Have: Strong verbal and written communication skills, including public speaking
• Ability to multitask and manage time effectively while maintaining organization
• Ability to coordinate, network and motivate staff, volunteers and clientele.
• Proficiency with organization software tools, including DTCT
• Strong organizational skills with the ability to maintain detailed records and meet deadlines
• Familiarity with dog training and animal health.

Nice To Haves

• Canine Companions Instructor or Apprentice III equivalent
• Post-secondary degree preferred, preferably in field directly related to this role, or equivalent experience

Responsibilities

• Program Coordination: Coordinate Graduate Program activities with Regional Executive Directors, Regional Program Directors, National Philanthropy staff, Instructors and Apprentice Instructors to ensure overall program cohesiveness.
• Applicant/Graduate Program: Provide/direct information and application materials to people interested in applying for a Canine Companion. Process application materials according to ADI guidelines. Coordinate planning for graduate visits, manage regional waiting list and keep within appropriate ranges. Conduct effective graduate follow-up visits, and applicant interviews.
• Student/Team Training Program: Responsible for organizing Team Training class preparation and implementation. Must understand organization policies and procedures in order to: Invite students to class based on fair and appropriate methods. Provide all necessary materials for incoming students for Team Training. Work with campus staff to make all necessary arrangements for Team Training class. Ensure all necessary equipment is available for students in Team Training.
• Administrative Duties: Keeping detailed records. Working with Dog Tracker/Client Tracker (DTCT). Giving presentations in public forums. Serve and act as role model and mentor to apprentice instructors in the Admissions process.

Benefits

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
• Retirement Savings: Employer-matched 403(b) retirement plan
• Community Engagement: Additional paid hours to volunteer within your community
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed