Client Services Manager

BAYADA Home Health Care•Saddle Brook, NJ

2d•$50,000 - $60,000•Onsite

About The Position

Client Services Manager– Skilled Nursing in Saddle Brook, NJ Salary: $50,000- $60,000 per year PTO, comprehensive benefits, 401k match BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager, for our Skilled Nursing office in Saddle Brook, NJ. This office provides best-in-class home care to adults and pediatrics population, helping them live safely at home with comfort, dignity, and independence. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability, and we are looking for a leader who shares those values. Why this role matters As a Client Services Manager, you are the central coordinator of care in the office. You will: Ensure that clients receive consistent, high-quality services Support and engage our RNs and LPNS Partner closely with the clinical manager and director to grow and sustain a healthy caseload Help BAYADA reach more people who want to remain safely at home through skilled nursing services

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
Strong relationship-building and communication skills, both written and verbal
Proven ability to prioritize, stay organized, and manage competing deadlines
Comfort using computers and learning new systems (scheduling, documentation, reporting)
Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers

Nice To Haves

Experience in home care, healthcare, senior services, or human services
Prior experience with scheduling / staffing or case management
Familiarity with the local community and service area

Responsibilities

Client & caregiver coordination
Manage a caseload of clients, ensuring schedules are filled and services are delivered reliably
Coordinate day-to-day staffing and scheduling for personal care and companion services
Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions
Referral management & growth
Receive and process referrals from hospitals, discharge planners, payors, and community partners
Partner with clinical team and director to convert referrals to active cases quickly and smoothly
Track billable hours and caseload growth, contributing to office productivity and financial health
Field staff support & engagement
Build strong, trusting relationships with RNs and LPNs
Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately
Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff
Office teamwork & operations
Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions