Client Services Manager
About The Position
The Customer Service Manager is a key role responsible for overseeing and optimizing our customer support operations specifically tailored for our business clients. This role will ensure an exceptional experience for every client by leading, developing and empowering a team of customer service representatives to provide exceptional, empathetic and efficient service. The Customer Service Manager will provide strategic direction to the department and will serve as the escalation point for high-priority client issues. This is a role designed for an experienced and customer-obsessed individual who is passionate about building high-performing teams, improving the customer journey, and partnering cross-functionally to drive customer satisfaction and retention.
Requirements
- 5+ years in a customer service or client-facing role, with at least 2 years in a supervisory or managerial capacity.
- Proven ability to manage escalations and drive cross-functional issue resolution.
- Strong leadership and coaching skills.
- Excellent communication, conflict resolution, and organizational abilities.
- Proficient in CRM tools and customer service platforms.
Nice To Haves
- Experience in a B2B, laboratory, or life sciences environment strongly preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
