Client Services Manager, Locums

Epic Staffing Group•Hollywood, FL

3d•$65,000 - $75,000

About The Position

Epic Physician Staffing is looking for a Client Services Manager who will support a Strategic Business Unit (SBU) and is responsible for building and maintaining strong client relationships, managing current client accounts, ensuring customer satisfaction, and identifying opportunities for account growth within their current customer base.

Requirements

Three years of experience selling staffing, products, and or services to Senior Management level individuals with proven experience in strategic selling, major account/national account development, and contract negotiation.
Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and the job’s impact on the organization.
Make quality decisions and meet the timeliness of those decisions.
Work independently, see business needs, and proactively accomplish them for the betterment of their team and the organization.
Engage others for input, contribution, and shared responsibility for outcomes.
Present self as a positive representative of the organization.
Establish rapport and maintain mutually productive relationships.
Engage effectively in dialogue.

Responsibilities

Manage a portfolio of accounts and serve as the primary point of contact for all client-specific matters.
Conduct extensive outbound sales calls to generate new business opportunities.
Map client organizations and identify key decision-makers, and conduct extensive outbound sales calls to generate new business growth within the account.
Prepare periodic sales reports detailing sales volume, potential sales, and areas for client base expansion.
Present candidate submissions promptly and collaborate with clients to expedite interviews and offers, consistently meeting and exceeding department performance goals.
Develop and implement strategic sales plans to align with division and company objectives.
Foster close professional relationships with client contacts to understand their specific needs and manage their expectations effectively.
Confer with clients and company officials to monitor service quality and resolve any complaints promptly.
Monitor market conditions and competitor activities to ensure competitive pricing and provide management with feedback on market opportunities.
Partner with the internal recruiting team to fulfill each client's unique requests.
Engage with clients and prospects (in person, by phone, via email) to uncover new business opportunities and articulate the benefits and competitive advantages of the SBU.