Client Services Lab Administrative Assistant -2nd Shift
About The Position
This position supports the donor testing laboratory and all testing clients to ensure customer service is of the highest level and that testing requests follow applicable regulations. Responsibilities: Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients. Responsible for meeting the daily needs of testing clients including sending initial and follow-up testing results. Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory. Work holiday and weekend rotation. General office work such as filing, faxing, and data entry and billing Serve as the secondary point of contact for external laboratory clients. Deliver all aspects of testing and customer service for laboratory clients Track quality indicators for clients e.g. reactivity rates, t urn-around time, sample reject rates. Handle client re-entry samples and special request to ensure they are tested as needed. Prepare various reports. Any related duties as assigned. Ensure compliance with regulatory agencies regarding sample suitability Serve as back-up for sample send out for confirmatory testing.
Requirements
- High School Diploma
- Customer Services, Related Laboratory Experienc is preferred.
- Attention to detail and organizational skills
- Detail oriented
- Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
- Knowledge of DOT standards and regulations
- Knowledge of AABB, FDA, OSHA, and regulations
- Working knowledge of Microsoft Suites
- Working knowledge of LIS and BECs
- Working Knowledge of Good Manufacturing Practices (cGMP)
Responsibilities
- Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients.
- Responsible for meeting the daily needs of testing clients including sending initial and follow-up testing results.
- Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory.
- Work holiday and weekend rotation.
- General office work such as filing, faxing, and data entry and billing
- Serve as the secondary point of contact for external laboratory clients.
- Deliver all aspects of testing and customer service for laboratory clients
- Track quality indicators for clients e.g. reactivity rates, t urn-around time, sample reject rates.
- Handle client re-entry samples and special request to ensure they are tested as needed.
- Prepare various reports.
- Any related duties as assigned.
- Ensure compliance with regulatory agencies regarding sample suitability
- Serve as back-up for sample send out for confirmatory testing.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
