Client Services Internship - Insurance

Hotchkiss Insurance • Carrollton, TX

2d • $21 - $21 • Onsite

About The Position

As the largest independent agency in Texas, we’re proud to be known for our exceptional, values-based culture and are consistently recognized as one of the best places to work. We believe this serves as a reflection of our excellent client service, our philanthropic efforts, focus on employee well-being, sound financial management, and a bright prospect for the future. Role Summary As a Client Services Intern - Insurance, you will support the daily operations of the client service team by assisting with policy management, customer inquiries, and administrative tasks. Working closely with both the sales and service teams, you’ll develop a well-rounded understanding of the full customer lifecycle—from initial contact to ongoing policy support. This internship is ideal for individuals pursuing a career in insurance client services, risk management, or customer service, and offers an excellent opportunity to develop communication, organizational, and industry-specific skills in a professional environment.

Requirements

• Currently pursuing a degree in Business, Risk Management, Finance, or a related field preferred
• Interest in commercial insurance, risk assessment, or financial services.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Technology.

Responsibilities

• Support account managers in handling renewals, endorsements, and client communications.
• Research industry trends, target industries, and competitors to support sales and marketing strategies.
• Shadow sales agents and attend client meetings or calls to observe real-world interactions (if permitted).
• Help process claims and understand the claims lifecycle, from filing to resolution.
• Utilize agency management software (e.g., Applied Epic, AMS360) to update records and generate reports.
• Learn and apply compliance requirements, ensuring all documentation is accurate and up-to-date.
• Contribute to marketing projects, such as creating promotional materials or drafting client newsletters.

Benefits

• Hands-on experience in the insurance industry.
• Exposure to client servicing, policy management, and risk assessment.
• Networking opportunities with experienced professionals in the insurance field.
• Insight into sales strategies and operations in an insurance agency.
• Potential opportunity for full-time employment upon successful completion of the internship.

What This Job Offers

• Career Level: Intern
• Number of Employees: 101-250 employees