Marketing: Client Services I, II or III

Utah Retirement Systems•Salt Lake City, UT

1d•Remote

About The Position

PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utah’s public employees through high quality and competitively priced medical, dental, life, and long-term disability insurance plans on a self-funded basis. As a government entity, we embrace both a public mission and a commitment to creating customer value, excelling in the market, and improving healthcare. We offer a competitive salary with generous benefits, personal development in a positive team environment, and excellent work-life balance. For most jobs, remote work is available for 9 out of every 10 workdays. This job may be filled at any of the levels listed below. Client Servies I-Min: $57,945.67/yr. Max: $72,415.29/yr. Client Services II- Min: $62,783.81/yr. Max: $80,030.88/yr. Client Services III- Min: $69,369.06/yr. Max: $88,430.43/yr. Summary: Performs a variety of professional duties related to coordinating and implementing training programs for delivery to employees and employer groups. Serves as liaison to PEHP employer groups and members.

Requirements

Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and one (1) year of office experience; or an equivalent combination of education and experience.
Specific experience in insurance and life/healthcare program marketing is preferred.
Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and three (3) years of experience performing a variety of professional duties related to coordinating and implementing training programs; or an equivalent combination of education and experience
Bachelor's degree in healthcare, marketing, public relations, organizational communications or related field; and five (5) years of experience performing a variety of professional duties related to coordinating and implementing training programs; or an equivalent combination of education and experience.
Microsoft Word, Excel, PowerPoint, and Adobe PDF capabilities.
Customer Relationship Management database.
Computer operations and technical software applications.
Purposes, principles, and theories of group insurance and health care systems.
State and Federal insurance laws, codes, policies, and guidelines.
Principles of marketing.
Term life, AD&D, Medicare Supplement, and LTD.
Public relations concepts and practices.
Health Care trends.
Medical terminology.
Communicate effectively verbally and in writing.
Current sales, marketing, and communications methodology.
Follow written and verbal instructions.
Establish and maintain effective working relationships and rapport with professionals, coworkers, and the public.
Public and/or platform speaking.
Follow written and verbal instructions.
Prioritize work.
Perform within deadlines.
Work well in a team environment as well as independently.
Multi-task by handling a variety of duties in a timely and efficient manner.
Follow through with assignments.
Deal effectively with stress caused by workload and time deadlines.
The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.
Individual must be physically capable of safely operating a vehicle, possess a valid driver’s license and an acceptable driving record based upon data provided by a current Department of Motor Vehicle Record (MVR).

Nice To Haves

Preference will be given for individuals with insurance experience or life/healthcare insurance program marketing experience.
Current Life, Accident and Health Producer license is preferred.

Responsibilities

Assists in the coordination of various aspects of departmental public relations, marketing and outreach functions
Informs and educates smaller existing groups and prospective smaller groups of policy interpretations and plan benefits.
Assists in coordination and implementation of group training seminars, benefit fairs, providing group and one-on-one counseling.
Promotes services and programs; builds positive public image of the organization; serves as resource to employees and employer groups.
Assists in ongoing statewide consumer training seminars, employee training meetings and in benefits fairs.
Provides ongoing training to employees and smaller employer groups on medical, dental, term life, AD&D, LTD, vision, flexible spending and Medicare Supplement.
Assists in preparation and dissemination of small group contracts.
Assists in the development and implementation of new PEHP programs and benefits.
Assists in scheduling meetings with department heads, division directors, agencies, and various groups to act as troubleshooter in helping to resolve difficult employee/insurance problems, which may be related to enrollment, COB issues, or benefits interpretations when needed.
Meets PEHP group contact requirements.
Provides training and coordination assistance for annual benefits fairs.
Schedules meetings, finds speakers and determines topics for the regional meetings for benefits committees, elected officials, department heads, and human resource personnel.
Documents information to develop understanding of client preferences for professional services.
Assists with the delivery of presentations, orientations, and benefit fairs; presents frequent public presentations.
Assists in the annual renewal of assigned group and or risk pool, including rate and benefit negotiations with group and or consultant, creation of benefit materials, coordinating the distribution of benefit materials, notifying all appropriate business partners, preparing and scheduling open enrollment presentations.
Participates in staff meetings to inform employee co-workers regarding benefits, plan changes, etc.
Assists in the development of educational and marketing materials.
Maintains regular and reliable attendance.
Maintains strict confidentiality
Performs other related duties as required.