Client Services Facilitator - PRN Job Description

Unbound Now•Fort Worth, TX

7d•Onsite

About The Position

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service-oriented, and excellence-focused. To learn more about our values, please read our Statement of Faith. Job Summary: The primary function of the Client Services Facilitator is to: welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; professionally provide services; complete client intake, assessment, and other documentation on time; and promptly comply with reporting obligations.

Requirements

Mature Christian faith, as evidenced by participation in a local Christian church
Three references (supervisor, professional, personal)
Complete Unbound Now’s Foundations training
Fulfill Unbound Now’s annual and ongoing training requirements for abuse prevention
Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check
Pass employment eligibility verification
High level of emotional maturity and responsibility
Strong work ethic - consistent and reliable
Commitment to excellence and professionalism in services provided
Excellent relational, communication, and interpersonal skills
Excellent organizational and administrative abilities
Ability to multitask
Possesses basic computer skills
Ability to handle crises
Ability and willingness to maintain the confidentiality of sensitive information
Ability to build trust and good working relationships with others
Appreciation of the need for cultural competency
Participate in ongoing training
Abide by all Unbound Now's policies and procedures, including Unbound Now’s Abuse Prevention and Response Policy
Required to stand for extended periods, walk and sit; talk and hear, both in person and by telephone; use arms, hands, and fingers to lift and handle objects, as well as use keyboards
Requires the ability to work 13-hour shifts
Requires the ability to stay awake overnight
Regularly required to stoop, kneel, bend, crouch, and lift to 30 pounds
Close visual attention and prolonged mental concentration
Ability to walk and control a large dog

Nice To Haves

Experience in social work is preferred
Training and experience in survivor-centered, trauma-informed services preferred
Preference given if trained in: the use of motivational interviewing, the stages of change model, or TBRI.
Experience handling crises

Responsibilities

Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential
Complete all onboarding and annual training requirements promptly
Follow established entry protocol for all youth accessing the drop-in center. Complete the intake form and assessments as appropriate
Meet immediate physical needs of clients - clothes, food, toiletries, etc.
Document each intake and all services/referrals provided before your shift ends.
Ensure a smooth hand-off to incoming staff at the end of the shift
Request youth accessing the drop-in center to complete a survey following the protocol established by the Governor’s Child Sex Trafficking Team
Promptly answer incoming phone calls with an eager attitude. Accurately document call details, including caller information, purpose of the call, and any actions taken or required, using the designated tracking log. Follow the script and directions provided for screening phone calls.
Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times
Follow health precaution protocol and sanitation requirements
Alert the drop-in center Assistant Director when challenging situations arise
Recognize red flag behavior (as described in Unbound Now’s Abuse Prevention and Response Policy) and report to the drop-in center Assistant Director
Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all clients and stakeholders. Collaborate with coworkers or other service providers to maximize client care
Provide trauma-informed care
Help provide proper care for an emotional support dog
Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)
Complete all Unbound Now required training on time