Client Services Executive

Technicolor Group•Rugby, WA

16d

About The Position

An exciting opportunity has arisen for a new role primarily within our IRH team and is required within our IRH team to support and manage the day-to-day relationship with THG (Zavvi) and other B2B and D2C clients as needed. The successful candidate will be responsible for a wide range of tasks and responsibilities and it is an opportunity for a candidate with the right skills, knowledge, and attitude to make the role a success.

Responsibilities

To maintain positive and progressive client relations as the basis for maximising client satisfaction, loyalty, and so future business to Technicolor
To oversee and/or manage the distribution process, from a Client Services perspective, from receipt or development of a client forecast, customer orders and returns through to client invoice.
To ensure the client supplies demand forecasts and release schedules and, if required, draw up critical path documents to allow the distribution centre to plan workload.
To ensure orders and stock received in a timely manner in order that release dates and in store dates can be met comfortably.
To co-ordinate and special packaging or delivery requirements as specified by the client and ensure that, where appropriate re-charges are made to cover the cost of the work
To provide a continuous flow of information to other Technicolor departments to ensure client requirements are met and processes run smoothly across the different distribution functions.
To provide support to your line manager and other team members in all aspects of your and their roles.

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