Client Services Coordinator

Mariani Landscape•Phoenix, AZ

About The Position

The Client Services & Administrative Coordinator plays a vital role in supporting daily operations, client communications, and administrative processes for BDG Maintenance. This individual ensures accuracy in documentation, facilitates smooth onboarding and service delivery for clients, and supports internal teams with proposal creation, invoicing, and CRM management. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, client-focused environment.

Requirements

2+ years of experience in administrative or client service roles, preferably in landscaping, construction, or service industries.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel and CRM platforms (Aspire experience preferred).
Ability to manage multiple tasks and prioritize effectively.

Nice To Haves

Experience with email marketing tools such as MailChimp is a plus.

Responsibilities

Process and review daily paperwork to ensure accuracy and completeness.
Manage spreadsheets and internal documentation for tracking services, proposals, and client data.
Assist with data entry and uploads into systems such as Aspire.
Answer incoming client calls and provide timely, professional support.
Assist with onboarding new clients and managing transitions for inactive accounts.
Support customer communication through email, phone, and CRM platforms.
Create and distribute client newsletters with seasonal updates, service recommendations, and company news.
Create service proposals based on input from field teams and client needs.
Generate and process invoices for maintenance clients.
Assist with purchase order creation and tracking.
Maintain and update client databases, including platforms like MailChimp and Aspire.
Ensure accurate client records and service history are documented and accessible.