Client Services Coordinator

Bucherer USA • New York, NY

8d • $60,000 - $65,000

About The Position

The Client Services Coordinator will work collaboratively with a Regional Sales Manager, other members of the Corporate Sales team, and cross-functionally with supporting internal teams to provide best in class customer service and support new and existing Corporate Sales clients.

Requirements

• Minimum 1-3 years of relevant experience, retail experience preferred
• Communicate at all times in a clear and concise way, both verbally and in writing, to customers and cross-functional stakeholder.
• Manage time efficiently and work effectively with other members of the Corporate Sales team
• Willing to be hands-on and work with the entire team to fulfill operational and organizational needs.
• Microsoft Office proficiency is required

Nice To Haves

• Prior watch or fine jewelry experience is preferred, but not required

Responsibilities

• Accurately process customer transactions such as orders, quotes or returns via SAP Business One
• Work with vendors to submit Purchase Orders, track shipments, and coordinate any needs direct from vendor on behalf of the client
• Manage the lifecycle of each order to ensure timely delivery, coordinate timelines directly with client, and expedite as needed
• Collaborate with Corporate Sales fulfillment department to ensure all product is received, quality controlled, serviced, and shipped based on client’s needs
• Fill requests for catalogs, information or samples
• Setup and maintain customer files and product listings and programs in all system platforms
• Maintain and audit all Replink product listings
• Support the Director of Corporate Sales and Client Services team in ad hoc projects as needed
• Support high volume Regional Sales Managers ensure all clients needs are met and sales targets are reached
• Actively support accounts directly via phone and email
• Determine customer needs and expectations in order to recommend specific products and solutions
• Proactively recommend alternate products based on cost, availability or specifications, ensuring client satisfaction and improving transaction profitability
• Assist and collaborate with Regional Sales Manager on any client presentations or operational tasks
• Product Knowledge expert: educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees