Client Services Coordinator

Jackson Healthcare

11d • Remote

About The Position

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. We are seeking a detail-oriented and organized Client Services Coordinator to provide essential administrative support to our Account Management team. This is a full-time remote position, ideal for someone with experience in a fast-paced administrative environment, preferably in healthcare staffing. The Client Services Coordinator will assist with scheduling, candidate communications, managing administrative tasks, and supporting the overall smooth operation of the account management process.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• At least 1 year of experience in healthcare recruiting or a related field.
• Strong written communication and organizational skills
• Proficient in Microsoft Office Suite
• Ability to manage multiple tasks and work independently
• Strong emotional intelligence and interpersonal skills
• Familiarity with various financial and business applications; willing to learn company-specific platforms.

Responsibilities

• Administrative Support: Assist Account Managers by scheduling locum providers, updating confirmation agreements, processing timecards/expenses, and tracking candidate submission checklists.
• Communication: Act as a liaison between clients, agencies, and the internal team, ensuring clarity and timely communication.
• Scheduling & Coordination: Organize phone screens and ensure schedules are updated accurately in the HWL platform.
• Email Management: Keep inboxes organized and respond to client and agency emails promptly, aiming to address queries on the same business day.
• Problem Solving: Handle issues effectively and with a sense of urgency, while maintaining a positive image of the company.
• Collaboration: Work closely with the Account Management team, keeping them informed of any significant problems or activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees