Client Services Coordinator

yourtown

12d

About The Position

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence. Realise your potential at yourtown. Based in a confidential location in the Scenic Rim, this role has responsibility for overseeing the direct client work of the women and children accommodated at our Domestic and Family Violence Refuge. Our Domestic and Family Violence Refuge is a welcoming haven for women and their children who have experienced the trauma of domestic/family violence. All refuge staff work towards assisting families to regain independence & safety following domestic and family violence. We provide therapeutic support to help women and children break the cycle of violence and resettle into safe, affordable housing. Families have access to specialised counselling, child therapy, training in life skills, and links to health, legal and specialist services.

Requirements

passion, commitment and belief in young people
bachelor in Social or Behavioural Sciences with at least 4 years direct experience working with families, ideally in the domestic and family violence space
experience in leading and coordinating a team
demonstrated understanding of working from a trauma and attachment informed framework
working knowledge of legislation specific to domestic violence, child protection, court procedures and processes

Responsibilities

manage a complex case load
direct line management of the client services team
coordinate the day-to-day support work and ensure service standards are being met
facilitating collaborative review meetings
safety planning and risk assessments and critical decision making in relation to the needs of families

Benefits

salary sacrifice options to increase your take home pay
regular line supervision and support plus internal practice supervision
ability to negotiate flexible work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16,000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer