Client Services Coordinator- Part Time

Gurstel Law Firm P C • Golden Valley, MN

1d

About The Position

The Client Services Coordinator is responsible for performing a variety of general legal support tasks. The successful candidate will be a team player, have a high level of attention to detail, strong verbal and written communication skills, and strong computer skills.

Requirements

• Adhere to the Firm’s core values: Do right, achieve results, maintain integrity.
• Ability to multitask and work in a fast paced environment
• High level of attention to detail
• Excellent communication and organizational skills
• Ability to prioritize deadlines and commitments
• Self-Starter and forward thinker
• Professional Demeanor
• Experience with Microsoft Office suite, particularly with Excel, Word, and Microsoft Outlook required
• 75+ WPM typing skills

Nice To Haves

• College Degree in business, Criminal Justice, or related field preferred (experience can be substituted for education)
• Collection Law knowledge is helpful
• Basic knowledge of the legal process and legal documents preferred
• Knowledge of CLS collection software is a plus

Responsibilities

• Professional communication skills with the ability to set up repayment plans and document all communication and transactions.
• Time Management – can manage one’s own time and prioritize high volume of tasks.
• Excellent verbal and written communications skills - Ability to write detailed letters, review reports, communicate effectively with clients and work files per client and company directives in a professional and thorough matter. Log Client Directives. Track client progress as it pertains to the recovery goals.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing. The ability to work a que of codes, manage files and records, create and send appropriate correspondence and reports both internally and externally.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes client needs assessment, meeting quality standards for services, and evaluation of client customer satisfaction.
• Judgment and Decision Making - Recommend suit worthiness on files and compliance with all SOP’s from a variety of clients. Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions. Work with Accounting on cost/payment issues, balance discrepancies, and client invoice questions
• All other duties as may be assigned.

Benefits

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees