Client Services Coodinator

NORTHERN JET MANAGEMENT INC•Orlando, FL

8d•Onsite

About The Position

Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet’s elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft. The Client Services Coordinator serves as the primary liaison for retail clients post-sale, ensuring a seamless, high-touch experience from trip booking through post-flight follow-up. This role directly supports the VP of Sales by owning client communication, trip coordination, and service execution, allowing sales leadership to remain focused on revenue generation. This individual is responsible for delivering a white-glove client experience, coordinating all trip details, and acting as the central communication hub between clients, internal teams, and third-party operators. Success in this role is measured by client satisfaction, operational accuracy, responsiveness, and the seamless execution of trips. This is a full-time, on-site position based in Orlando, Florida or Grand Rapids, Michigan. Schedule: Nights and weekends

Requirements

Exceptional communication skills—polished, professional, and client-facing
Strong attention to detail with the ability to manage multiple moving pieces
High sense of urgency and responsiveness
Ability to remain composed in high-pressure or time-sensitive situations
Strong organizational and coordination skills
Service-oriented mindset with a passion for delivering luxury experiences
Ability to work cross-functionally with internal teams and external partners

Nice To Haves

2–5 years of experience in:
Private aviation
Luxury hospitality
Concierge services
Client relations or account management
Experience coordinating travel or logistics preferred
Familiarity with private aviation operations (Part 135/91) is a plus

Responsibilities

Serve as the primary point of contact for all retail clients once a trip is booked
Deliver prompt, polished, and proactive communication throughout the lifecycle of each trip
Ensure clients are informed of all itinerary updates, changes, or disruptions
Follow up with clients post-trip to gather feedback and reinforce relationships
Assist in creating and processing trip bookings
Gather and confirm all required passenger details, including:
Passenger manifests
Catering preferences
Ground transportation (rental vehicles, chauffeur services)
Special accommodations
Ensure preliminary itineraries are distributed immediately upon booking
Ensure final itineraries are sent no later than 24 hours prior to departure
Partner closely with:
Trip Support
Flight Crew
Scheduling and Operations Teams to ensure seamless execution of all on-fleet retail trips
Coordinate with off-fleet operators, ensuring:
All manifest and schedule changes are confirmed prior to client communication
Accurate and timely updates across all parties
Track and ensure client payments are received by required deadlines
Coordinate with Accounting to:
Reconcile trip-related expenses (catering, hotels, ground transport)
Ensure timely billing and collection
For off-fleet trips, ensure operator payments are processed within required timelines
Proactively communicate delays, disruptions, or changes to clients
Provide solutions and maintain a calm, professional demeanor under pressure
Ensure all service issues are resolved with a client-first mindset
Performs other related duties as assigned.

Benefits

80% Company-Paid Premiums for Medical, Dental, and Vision coverage with access to nationwide provider networks
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA) option with tax-advantaged savings
Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
Paid Time Off – Starting at 2 weeks PTO plus 1 week of paid sick time annually
Life and Accidental Death & Dismemberment Insurance (company-paid)
Voluntary Benefits including accident, critical illness, and hospital indemnity plans
401(k) plan with a 3% company match
Short- and Long-Term Disability (company-paid)
Additional Lifestyle Perks and travel discounts designed for the aviation industry